Ditch the Box Score: Process Intelligence is Reshaping Business

It’s October, and if your team isn't playing, you likely haven't been paying too close attention to this incredible MLB postseason. But even if your team is out, you should at least catch a glimpse of Shohei Ohtani. I bring this up because baseball has famously gone through a data revolution. 

You know the story. Brad Pitt, Michael Lewis, Moneyball. But for those who haven't read the book, it's about the audacity of a man who dared to challenge the established order and prove that the ignored numbers, the underlying data, could tell a more compelling story than average, home runs and RBIs. Bill James, the man who invented Sabermetrics in the 80s, spent years writing and preaching about these traits and actions, only to have his insights largely ignored by the baseball establishment. It took almost two decades, and one man's desperate search for an edge in the market, to finally bring his ideas to light.

Fast forward another 22 years. In business, we are still measuring results... making massive decisions based on binary milestones. Like a pitcher's wins total, we've been stuck in a traditional “box score” mentality. Until now, we were unable to index the granular data that contributed to those milestones. We simply counted results and tried to replicate successes without considering what drove those wins home.

Just like baseball was transformed by Sabermetrics, business is now ready for a similar revolution with Process Intelligence. Think of Process Intelligence as the modern-day equivalent of Sabermetrics. It goes beyond the superficial "box score" of traditional process analysis, digging deeper into the “how” and "why" behind the numbers.

Process Mining is like analyzing a baseball player’s counting stats. It provides valuable insights into the "what" of a process – the steps involved and the overall flow. But it doesn’t tell you the "how" or the "why." Why did that player hit a home run? What tools, strategies, and circumstances led to that outcome? These are the questions that Process Intelligence tackles.

Process Intelligence is the detailed analysis of swing mechanics, pitch selection, and environmental factors – the true drivers of performance. This approach unveils the hidden factors that impact efficiency, uncovering communication breakdowns, knowledge gaps, or inefficient tool usage. It's about understanding the human element within a process – how individuals interact, the tools they use, and the impact of individual decisions.

Wytebox is at the forefront of this revolution. We empower businesses to see beyond the “box score” and gain a deeper understanding of their processes by providing real-time insights into every aspect of the digital workflow. Think of it as the "Statcast" of business, capturing granular data on application usage, subject acumen, document access, and collaboration, revealing the true "how" and "why" behind each process.

Just as Sabermetrics revolutionized baseball, Process Intelligence is transforming the way businesses operate. It empowers organizations to make smarter decisions, optimize workflows, and unlock the full potential of their teams. By going beyond the surface level, we can finally start to measure and improve what truly matters – the underlying factors that drive success.

So, ditch the "box score" and embrace the power of Process Intelligence. It’s time to play a smarter game!